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Unified Support is the place to come for your suite of service products

Service

Unified Support is owned, run and managed by service professionals with extensive experience across Audio-Visual and Unified Communications. Our 50 years experience has seen many trends come and go but what always remains in our ethos is the care of the client requirements. Tailor made service contracts with skilled staff ready to help when its needed is the core of our business.

Solution Consultancy

Need help in designing and scoping your solution. In the ever changing world of technology we can independently advise on solutions to suit your business and environment, not forgetting the ever important budget to suit your needs. Functionality and aesthetics are important aspects of your installation but the system needs to be user friendly, service friendly and upgradable. We provide independent advice to help you cover all bases.

 

Support Consultancy

Unified-Support have highly experienced operational and managerial staff with extensive backgrounds covering technology, manufacturing, supply, maintenance, operations, and client support. We review current operational requirements, methodology, status, and delivery technology, getting a thorough understanding of the client and its needs. Our aim is to put recommendations forward focusing on improved efficiency and enhanced support to the end user.

Technical Support

Our experienced support staff cover a wide range of disciplines and are carefully selected to ensure the correct client match and customer focus. We can provide staffing solutions for single days or long-term periods worldwide. We carefully build tailor made support packs for each client, ensuring breaks in support are seamless and with the client focus that our staff integrate with our clients and become part of their team.

End user Training

We recognize that all clients differ as does the technology that they use, how they use it, and who uses it. Our aim is to tailor and deliver training appropriate to the needs of each client and end user and to put a plan in place to ensure continuous development, improvement, and delivery during a solutions lifecycle and client refreshers. Our specialist team is carefully selected to ensure delivery match with training offered in person, remotely and via clear, concise documentation and guides.

Service Improvement

Does your support strategy need to evolve? Are you unclear as to which direction to go or where or how to make improvements? Unified-Support can bring in their experience to review and challenge existing practices, methods, operational teams, and the technology involved in support. Unified-Support can build, develop, and implement operating procedures against industry standards to match your environment, complete with a development roadmap ensuring goals and progress are realistic, transparent, quantifiable, and more importantly achievable. Engage with Unified-Support and we can release the potential. Unified Support engage with our clients to drive continuous improvement, achieving this through thorough understanding of the individuals and technology involved, engaging with the end clients and delivery teams to recommend best practices, training, and technology to take your service to the next level.