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Remote Tools
Expanding Support

Estate’s change, expanding, contracting, rolling out new service lines, moving technology or even providing solutions for home working. Can your systems and support teams cope with these changes?

What if there was touchless technology in place to allow end users to simply leverage fast, secure, knowledgeable support immediately? Could your systems identify, report, or even triage their own issues, moving end users automatically to a free comparable space should an area not be operational? Even raise their own fault tickets and provide reports on usage.

Unified-Support specialize in remote monitoring and support solutions from integration with existing smart building systems through to simple userfriendly applications that sit off network. Allowing increased utilization of existing staff or centralized bespoke teams, decreasing downtime, and increasing customer satisfaction.

At Unified-Support we think differently, our ethos is to charge for support as you need it when you need it, tailored to your needs – you get enhanced support at a fraction of the traditional cost.

How does it work?

  • Unified-Support collaborate with you to build an agreed output program in advance to ensure we meet your needs. We have the experience to operationally review your current support lines and technology.
  • Unified-Support dispatch a specialist team to your location when you need it and conduct a full needs analysis. Seeking and utilizing input from existing teams, end users and technology specialists, reviewing all existing sources of technology usage, trend, and support data with an aim to capture existing and predicted future needs with a thorough understanding of our client
  • Deployment plans and ongoing tracking metrics are built to our mutually agreed standards putting forward longterm plans, recommendations and roadmap based upon experience, tailored to our client’s environment. We can help with change decisions to ensure embedded, functional, efficient support from day one of any change.

What is the difference?

  • Site Aware and Accredited Engineers and Service Specialists.
  • You pay for the support you need when you need it.
  • Fixed costs.
  • Our business focus is operational service – without the overheads.

What is included?

  • Ability to raise tailored support when you need it.
  • Deployment Consultancy Audit conducted on site.
  • Tailored ongoing plans to meet your needs
  • Comprehensive attendance reports.
  • Dedicated highly experienced service management.

For more information please book a free consultation below

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